UPDATE 27/03/2020 16:30


Following the statement from the Prime Minister on the evening of Monday 23rd March around Covid-19 please see the below update:

Sales

  • Our Sales Department is now closed until further notice.
  • If you are currently waiting for your new car order, please email us at mail@jjcookson.co.uk - we will monitor this email Monday to Friday


Aftersales

  • Our Aftersales Department is now closed until further notice.
  • If your vehicle is currently with us, our aftersales team will be in contact with you.


The team is also available on e-mail via at mail@jjcookson.co.uk. We have tried to answer any questions you might have around your vehicle needs, but please contact us if you do have any further questions.

During these unprecedented times, we ask for your patience - we will work to ensure that our customers are contacted as quickly as possible.

The health and wellbeing of all our customers and colleagues is our highest priority and we will continue to do all we can to support you during this time.

We will continue to monitor the situation carefully and any updates will be posted here on our website and on our social media channels.

James Cookson

Director

J J Cookson Ltd


Aftersales FAQ’s

My Service is due in the near future, am I going to invalidate my warranty by not having it completed?

To help support you through this CONVID-19 period, PSA have announced that they will increase the service interval tolerance to 1,800 miles or 3 months after the recommendation of the maintenance plan.

My cars MOT is due to expire soon, how can I keep my vehicle road legal?

The Government has announced extension periods for certain vehicle to MOT requirements - For the latest MOT information please click here

My manufacturer’s warranty is due to expire soon, but I have noticed that there is a manufacturing defect with my vehicle, how can I have this repair carried out under warranty?

In order to provide the most comprehensive support possible PSA has deployed an override policy during COVID-19 uncertainty, the result of this is at a minimum your warranty will be extended by 1 month to cover this forecasted period of lockdown.

I have a service contract that covers the cost of my vehicle maintenance, but it is due to expire in the next few weeks, how do I prevent having to pay for this maintenance?

Similarly to the actions taken on manufactures warranty policy, PSA Maintenance Schemes will have their period of coverage extended by up to 3 months allowing ample time to have all necessary works paid for at no cost.


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