We Are OPEN!!!

Good Afternoon – we have exciting news - we are reopening our business from Monday 11th May 2020!

Things will be rather different to enable us fully respect Social Distancing and minimise the risk of cross infection, and day to day there will be less of us in the business so please be patient and bear with us.

Sales

Our Sales Department will operate as a distant "Online" operation. This will mean the vast majority of any purchase will take place via phone calls, email and potentially video.

All our Used Stock is available to view - Click Here - and you can even reserve online from the comfort of your own sofa!!!

Test drives will not be permitted as our insurance requires a test drive to be accompanied by a member of the team, something we cannot easily do while remaining 2 m apart.

We will be working as two smaller teams - Tom and Anthony will be in on Monday, Tuesday and Wednesday, with Andrew and Mark in on Thursday, Friday and Saturday.

The Showroom is not yet open to the public as it difficult to enforce the 2 m requirement - please work with us here.

We will try and offer as full a purchase experience as we can, but after 6 weeks of closure it is a very different world we are returning to. Things may take a little longer to carry out, with some new and untested routines. Please bear with us.

Sales can be contacted direct on 01625412403

If you are currently waiting for your new car order, please email your Sales Executive direct:-

Tom Mountford - tom.mountford@jjcookson.co.uk

Anthony Walker-Lawrence - anthony@jjcookson.co.uk

Andrew Partridge - andrew.partridge@jjcookson.co.uk

Mark Potts - mark.potts@jjcookson.co.uk

Please note - Motability Sales are currently paused by Motability while we wait for the scheme to reopen. We can advise you on current scheme Initial Rentals, and we can also update on existing orders – we hope to know more towards the end of the month.

Aftersales

Please contact Service on 01625412401 or Parts on 01625412402 - you may need to leave a message.

We will be operating as two teams so we can respect Social Distancing and 2 m:-

Keon Raked, Simon Cobham and Rod Shatwell

Chris Cheal, Sam Sheridan, Mick Hill and Nick Durrant

Myles Hall will be looking after Workshop Control as normal.

You can email us direct using:-

rod.shatwell@jjcookson.co.uk

nick.durrant@jjcookson.co.uk

myles.hall@jjcookson.co.uk

By running as two split teams it enables us to maintain 2m between each other but does mean that we may take a little longer to answer telephones etc. - please bear with us.

We cannot currently offer loan cars or a waiting facility as these run a greater risk of cross infection – your safety is paramount to us.

Please drop off your car the day before - this will enable us to sanitise your car before we work on it, we will do this again before you collect it.

Payment by debit/credit card or direct bank transfer - no cash or cheques as we are unable to process these at present, as we have team members home working.

Only 1 at a time in the Service Reception area as it is only a small space

Service will be open 8.00 am to 5.00 pm but we will close to allow team members breaks at 10.30 to 10.45, 12.30 to 1.30 and 3.00 to 3.15.

During these unprecedented times, we ask for your patience - we will work to ensure that our customers are contacted as quickly as possible.

The health and wellbeing of all our customers and colleagues is our highest priority and we will continue to do all we can to support you during this time.

We will continue to monitor the situation carefully and any updates will be posted on our website and on our social media channels.

With best wishes

James Cookson

Director

J J Cookson Ltd

mail@jjcookson.co.uk

Aftersales FAQ’s

My Service is due in the near future, am I going to invalidate my warranty by not having it completed?

To help support you through this CONVID-19 period, PSA have announced that they will increase the service interval tolerance to 1,800 miles or 3 months (whichever comes sooner) after the recommendation of the maintenance plan.

My cars’ MOT is due to expire soon, how can I keep my vehicle road legal?

The Government has announced a 6 month extension period for certain vehicle to MOT requirements - For the latest MOT information pleaseclick here

My manufacturer’s warranty is due to expire soon, but I have noticed that there is a manufacturing defect with my vehicle, how can I have this repair carried out under warranty?

In order to provide the most comprehensive support possible PSA has deployed an override policy during COVID-19 uncertainty, the result of this is at a minimum your warranty will be extended by 1 month to cover this forecasted period of lockdown.

I have a service contract that covers the cost of my vehicle maintenance, but it is due to expire in the next few weeks, how do I prevent having to pay for this maintenance?

Similarly to the actions taken on manufactures warranty policy, PSA Maintenance Schemes will have their period of coverage extended by up to 3 months allowing ample time to have all necessary works paid for at no cost.

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