Customer Feed back July - Dec 2021

JJ Cookson likes to provide a 10/10 service to everyone, so its nice to share the CSI feedback we receive from Customers , and what they enjoyed the most about their visit to JJ Cookson.

here are some of the lovely comments we have received:


Friendly, efficient service and answered questions honestly. Have been a customer of Cooksons for many years and they always look after me.

Great service from helpful friendly staff.

Times were booked, and they were adhered too. Every efficient and friendly

Friendly, helpful staff, service was done on time and everything was explained well to me

Friendly and honest

Personal attention excellent communication on progress of repair & diagnostic skills .Nothing is too much trouble for the staff.

Excellent work throughout. Car completely cleaned after work finished I was kept in touch it’s all developments

Good friendly service. Car was cleaned inside and out. Car was ready for collection when promised.

Small leak repaired car really clean and shiny reasonable price

Everyone is very helpful and friendly. Nothing seems too much to ask. This has been obvious since I first visited Cooksons.

Ease of dealing with your staff. Car returned nice and clean

Very friendly and professional

All very friendly, helpful and quick. I liked the video I got sent where the the service man walked me around the underside of the car and showed me the tyre tread measurements!

Friendly, helpful service.

The guys are friendly and the focus is on the customer

Friendly people keen to help and work around any challenges (inc a pandemic)

Totally kept me informed of every stage whilst holding my car and kindly chasing my extra warranty. THANK YOU

Great service manager and customer advisor quickly changed the locks by ordering parts on vor and kept me informed on progress of the work

Every effort was made to effect the repair within our time scale although services etc were fully booked

All aspects good car serviced quickly and valuated.. Very prompt and courteous service

We were booked in for our problems on a day of our choice and everything was explained to us . We had coffee while we waited and they gave us confidence with further repairs if the problem recurred.

Friendly service staff and explanation off the jobs done

Great customer service. Friendly & helpful.

Good service and pleasant staff

Despite being busy all Covid protocols were observed and service from Nick was excellent.

Friendly, helpful attitude from all the people I encountered. Good time keeping.

Good reception and clear info and advice. Very welcoming treatment in waiting room.

Politeness to customer, full explanations, phone calls for us to decide which procedures should be done/potential cost during work on car. Valeting at end.

Always pleasant and helpful.

Friendly, convenient and quick.

Very easy friendly operation right through.

Respectful friendliness & efficiency of all staff. polite & helpful

As always efficient friendly service

Good customer service staff friendly and efficient car ready and cleaned on collection servicing and mot done

Text reminder Friendly staff Full explanation given by Nick

As ever first class attention and service

the service they provided was fantastic. Great customer services.

curtesy & knowledgable staff

Excellent, first class, professional service as usual from the team at j j cooksons and very competitive prices.

Friendliness, committed to keeping me on the road.

I find the whole process of service excellent from booking in to collection . The car is always cleaned inside/ out & all the actual servicing carried out with care & efficiency.

The staff are very friendly and fully explain the health check for future work.

Quick, easy, friendly service.

Everything, brilliant customer service

Very obliging and extremely pleased with the personal service provided. Also the car was valleted free of charge

Great friendly service from start to finish and a brand new courtesy car to use for 2 days

Communication between service department and myself was very good and informative. COVID procedures in place worked very well and felt quite safe !

brilliant welcome as always and a brilliant cup of hot chocolate.

I was dealt with courteously and they rang to keep me informed and prior to undertaking the necessary

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